Privacy Policy

Overview

This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from lenvoshop.com (the "Site"), which is operated by Xochi Advertising and Branding Inc, trading as Lenvo Shop.

Personal Information We Collect

When you browse the Site, we automatically gather certain information about your device, including your web browser, IP address, time zone, and some of the cookies stored on your device. As you navigate the Site, we also collect details about the individual web pages or products you view, the websites or search terms that referred you here, and how you interact with the Site. We refer to this automatically collected information as "Device Information."

Device Information is gathered through the following technologies:

Cookies: small data files placed on your device that often include an anonymous unique identifier.
Log files: records of activity on the Site, capturing details such as IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.
Web beacons, tags, and pixels: electronic tools that record how you navigate and interact with the Site.

In addition, when you place or attempt to place an order, we collect certain details from you, including your name, billing address, shipping address, payment information (such as credit card numbers, PayPal, Apple Pay, Google Pay, or other wallet details), email address, and phone number. We refer to this as "Order Information."

When we use the term "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.

How We Collect Your Data

We collect your personal information through three main channels:

Directly from you: when you place an order, create an account, contact our support team, subscribe to our newsletter, or participate in a promotion or survey.
Automatically as you interact with our Site: through cookies, log files, pixels, and other similar tracking technologies that record how you browse and engage with our content.
From third-party services: including Shopify (our e-commerce platform), payment processors, analytics providers, and advertising partners, who may share anonymised or aggregated data about your visit or purchase journey with us.

Types of Cookies We Use

1. Essential Cookies

These are required for our website to function properly. They allow you to navigate the Site and use key features such as secure login and checkout.

2. Performance and Analytics Cookies

These cookies gather information about how visitors interact with the Site — such as which pages are visited most often. The data is aggregated and anonymous, and is used to improve site performance.

3. Functional Cookies

These cookies enable the Site to remember the choices you make, such as your preferred language, username, or region, to provide a more personalised experience.

4. Targeting or Advertising Cookies

These cookies are used to show you advertisements that are more relevant to you and your interests, as well as to measure the effectiveness of advertising campaigns.

5. Social Media Cookies

These cookies are placed when you share content via social platforms or interact with our posts on Facebook, Instagram, Pinterest, and other networks.

6. Third-Party Cookies

These cookies may be set by third-party services embedded on our site — for example, payment processors, analytics providers, or embedded video players.

7. Security Cookies

These cookies help us detect unusual or suspicious activity and protect against security breaches.

8. Session Cookies

These temporary cookies remain active only while your browser is open and are deleted automatically when you close it.

9. Persistent Cookies

These cookies remain on your device for a set period or until you manually delete them, allowing us to recognise you on return visits.

How to Manage Cookies

You can adjust your cookie preferences at any time through your browser settings. Most browsers allow you to refuse, accept, or delete cookies. Please note that disabling some cookies may affect the functionality of our Site.

How Do We Use Your Personal Information?

We use the Order Information we collect to fulfil any orders placed through the Site — including processing payment, arranging shipping, providing order confirmations, and sending receipts or invoices. We also use Order Information to communicate with you, to screen orders for potential fraud or risk, and, where aligned with your preferences, to share marketing or promotional material with you.

Device Information is used to help us screen for risk and fraud, improve and optimise our Site, generate analytics about how customers browse and engage with the Site, and assess the success of our marketing and advertising campaigns.

Remarketing and Event Tracking

We use remarketing and event tracking technologies to serve advertisements relevant to your interests and to measure how effectively our marketing efforts are performing. The platforms we use include:

Google Ads: to serve targeted advertisements on Google Search, YouTube, and partner websites, and to track conversions from our ads.
Microsoft Advertising (Bing UET): to deliver relevant ads across the Microsoft Advertising network, including Bing, Yahoo, and partner sites, and to measure campaign conversions.
Meta (Facebook Pixel): to deliver targeted advertising across Facebook and Instagram and to measure the performance of our campaigns on those platforms.

These tools help us reach past visitors with tailored advertising on third-party sites, track conversions from our ad campaigns, build segmented audiences for future targeting, and optimise how we spend our advertising budget. Cookies and pixels are used to collect this information.

Sharing Your Personal Information

We share your Personal Information with selected third parties so that we can operate our Site, fulfil orders, analyse performance, and deliver advertising. These include:

Shopify: our e-commerce platform provider. You can read about Shopify's data handling practices here: https://www.shopify.com/legal/privacy
Google Analytics and Google Ads: to help us understand how customers use the Site and to deliver advertising. You can opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout
Microsoft Advertising (Bing): for advertising, conversion tracking, and campaign performance measurement.
Meta (Facebook and Instagram): for advertising delivery, retargeting, and conversion tracking.
Payment processors: to process your payments securely and detect fraudulent activity.
Shipping carriers: including FedEx, UPS, USPS, and DHL, to deliver your orders and provide tracking.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to lawful requests by public authorities, or to protect our rights.

Behavioral Advertising

We use your Personal Information to provide targeted advertising or marketing that we believe may be of interest to you. You can opt out of targeted advertising through the following resources:

Data Storage and Security

Your Personal Information is stored securely through our e-commerce platform Shopify on servers located primarily in the United States and Canada. Depending on the third-party services involved, your data may also be processed in other jurisdictions, including countries within the European Economic Area. We apply appropriate technical and organisational measures — such as SSL encryption, access controls, and PCI DSS compliant payment processing — to protect your information against unauthorised access, loss, alteration, or disclosure. Where personal data is transferred outside your region, we rely on appropriate safeguards, such as standard contractual clauses, to ensure your data remains protected.

Text Marketing Terms and Conditions

By opting into text marketing, you authorise us to send you text messages regarding your orders and promotional offers. Consent to receive marketing messages is not a condition of making a purchase. You can opt out at any time by replying "STOP." Standard message and data rates may apply.

Do Not Track

Please note that our website does not alter its data collection or usage practices in response to "Do Not Track" signals from your browser.

Your Rights (For European Residents)

If you reside in the European Economic Area, the United Kingdom, or Switzerland, you have certain rights in relation to your personal information. These include the right to access, correct, update, or request the deletion of your personal data, as well as the right to object to or restrict certain processing, the right to data portability, and the right to withdraw consent where processing is based on consent. You also have the right to lodge a complaint with your local data protection authority. Please note that your information may be transferred outside of Europe, including to the United States, where our e-commerce platform and certain service providers are based.

Your Rights (For California Residents)

If you reside in California, under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), you have the following rights regarding your personal information:

Right to know: you may request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purposes for collecting it, and the third parties with whom we share it.
Right to delete: you may request the deletion of personal information we have collected from you, subject to certain exceptions (for example, where we need the information to complete a transaction or comply with a legal obligation).
Right to correct: you may request correction of inaccurate personal information we hold about you.
Right to opt out of the sale or sharing of personal information: we do not sell your personal information for money. However, some of our advertising practices — such as the use of cookies for targeted advertising — may qualify as "sharing" under the CPRA. You may opt out by emailing us at customer@lenvoshop.com or by using the behavioural advertising opt-out links provided in this policy.
Right to non-discrimination: we will not discriminate against you for exercising any of these rights.

To exercise any of these rights, please contact us at customer@lenvoshop.com. We may need to verify your identity before fulfilling your request. You also have the right to designate an authorised agent to make a request on your behalf.

Data Retention

When you place an order through the Site, we retain your Order Information for our records unless and until you ask us to delete it. We may also retain information to comply with tax, legal, accounting, and regulatory obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, or for operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.

Contact Us

Customer support hours: 9:00 am to 5:00 pm EST, Monday to Friday

Email: customer@lenvoshop.com (response within 12 hours during business days)

Phone: +1 1234 1234 (available 24/7)

Company name: Xochi Advertising and Branding Inc

Address: 530 S. Lake Ave #1004, Pasadena, CA 91101, United States

You can also contact us via our contact us page by clicking here https://www.lenvoshop.com/pages/contact-us

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